Shipping & Delivery

SHIPPING METHODS & DELIVERY TIME

Shipping Method Cost Delivery Time
Standard Shipping $4.95 3-5 Business Days
Express Shipping $12.95 1-3 Business Days
International Shipping $12.00 7-14 Business Days

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but BrookMason does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. You may also reach out to support@brookmason.com to help resolve your issue.

DO YOU SHIP INTERNATIONALLY?

BrookMason is proud to service our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 7-14 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. As a convenience to our customers, BrookMason is integrated with Passport Shipping for priority international shipping with all applicable duties paid at the time of checkout.